Terms & Conditions

Effective Date: January 2026

Welcome to Kashmaira GCC. By accessing our Instagram page, website, WhatsApp store, or placing an order with us, you agree to comply with the following Terms & Conditions.

1. About Us

Kashmaira GCC is a fashion brand specializing in modest wear, including abayas, dresses, sets, and accessories, serving customers across Saudi Arabia and GCC countries.

2. Orders & Purchases

Order Acceptance

·         All orders are subject to product availability.

·         We reserve the right to cancel or refuse any order at our discretion.

Pricing

·         All prices are listed in SAR (Saudi Riyal) unless stated otherwise.

·         Prices may change without prior notice.

Order Confirmation

An order is confirmed only after:

·         Payment verification

·         Availability confirmation

3. Payment Terms

We accept payments through:

·         Online payment gateways

·         Bank transfer

·         Cash on delivery (if available)

All payment transactions are processed securely through third-party providers.

4. Shipping & Delivery

Delivery Areas

We deliver across:

·         Saudi Arabia

·         GCC countries

Delivery Time

·         KSA: 2–5 business days

·         GCC: 5–10 business days

Delivery times may vary due to:

·         Holidays

·         Customs clearance

·         Courier delays

5. Returns & Exchanges

Eligible Conditions

Returns or exchanges are accepted only if:

·         Requested within 3–7 days of delivery

·         Item is unused and in original condition

·         Original packaging and tags are intact

Non-Returnable Items

·         Customized orders

·         Discounted or clearance items

·         Worn or damaged products

Refunds are processed after inspection.

6. Product Information

We strive to display accurate product details. However:

·         Colors may vary due to screen settings

·         Slight measurement differences may occur

These do not qualify as defects.

7. Privacy & Data Protection

Customer data is handled in accordance with:

·         Saudi Personal Data Protection Law (PDPL)

·         Our official Privacy Policy

We do not sell or share personal data without consent.

8. Intellectual Property

All content including:

·         Images

·         Logos

·         Designs

·         Branding materials

are the exclusive property of Kashmaira GCC and may not be used without written permission.

9. Limitation of Liability

Kashmaira GCC is not liable for:

·         Delivery delays caused by third parties

·         Indirect or incidental damages

·         Misuse of products

10. Order Cancellation

Orders may be canceled:

By Customer:

·         Within 24 hours of placing order

By Company:

·         If payment fails

·         Product is unavailable

·         Fraud suspicion

11. Governing Law

These Terms are governed by:

Laws of the Kingdom of Saudi Arabia including:

·         Saudi eCommerce Law

·         PDPL regulations

12. Changes to Terms

We may update these Terms at any time. Continued use of our services means acceptance of revised terms.

13. Contact Information

For support or inquiries:

Kashmaira GCC

Email: support@kashmaira.com

Saudi Arabia